Anthropic should stop using FIN.
A month ago, I was hacked through the **Max 20** gifting feature and charged $220.
I inquired about a refund with fin, and they said they would forward it to the relevant team, but I haven't received a single email for a month.
So today, I asked fin to provide details about our past conversations and the refund status, but they claimed they didn't know anything.
fin told me to go to Account > Get Help to request a refund, but the problem is, fin is the chatbot that opens through that "Get Help" option!
I even sent an email to '@usersafety', but the only response I received was "Click A...
u/VanditKing·4 months ago·13 pts / 6 comm