How CRED is tapping AI to deliver premium customer experiences
CRED deployed GPT-powered tools in India to improve premium customer support accuracy, response times, and satisfaction.
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CRED deployed GPT-powered tools in India to improve premium customer support accuracy, response times, and satisfaction.
OpenAI reports 1M+ business customers across healthcare, finance, life sciences using ChatGPT and APIs.
OpenAI details OWL architecture enabling agentic browsing, fast startup, and rich UI in ChatGPT Atlas browser.
OpenAI technical report on gpt-oss-safeguard-120b and -20b reasoning models for policy-driven safety classification.
OpenAI releases gpt-oss-safeguard, open-weight reasoning models for custom safety policy classification.
Ollama is partnering with OpenAI and ROOST (Robust Open Online Safety Tools) to bring the latest gpt-oss-safeguard reasoning models to users for safety classification tasks. gpt-oss-safeguard models are available in two sizes: 20B and 120B, and are permissively licensed under…
DNP deployed ChatGPT Enterprise across 10 departments, achieving 95% faster patent research and 87% automation in 3 months.
Doppel uses GPT-5 with reinforcement fine-tuning to detect deepfake and impersonation attacks, reducing analyst workload 80%.
GPT-5 system card documents improvements in sensitive conversation handling with benchmarks for emotional reliance and jailbreak resistance.
OpenAI collaborated with 170+ mental health experts to improve ChatGPT's distress recognition and empathetic response, reducing unsafe outputs 80%.
Steuerrecht.com uses ChatGPT Business to automate tax research and accelerate legal workflow for law firms.
OpenAI acquires Software Applications Inc. (maker of Sky) to integrate natural language macOS interface into ChatGPT.
Consensus deploys GPT-5 and Responses API as multi-agent research assistant to synthesize evidence for 8M+ researchers.
OpenAI launches ChatGPT Atlas browser with integrated AI assistant for macOS, offering summaries and web assistance with user-controlled privacy.
OpenAI expands UK partnership with Ministry of Justice integration and introduces UK data residency for ChatGPT Enterprise, Edu, and API.
OpenAI discontinues ChatGPT WhatsApp integration effective January 15, 2026; directs users to link accounts across devices.
OpenAI announces ChatGPT Company Knowledge feature integrating business app context with citations, security, and admin controls for Business/Enterprise/Edu.
Case study: Plex Coffee uses ChatGPT Business for knowledge centralization and staff training while maintaining customer relationships.
OpenAI forms Expert Council on Well-Being and AI with psychologists and clinicians to guide ChatGPT development for emotional health, especially adolescents.
HYGH uses ChatGPT Business to accelerate software development and campaign delivery.
OpenAI introduces real-world testing methods to measure and reduce political bias in ChatGPT.
HiBob deploys ChatGPT Enterprise and custom GPTs across 2,500 instances to scale HR workflows.
OpenAI launches Apps SDK for building conversational apps deployable within ChatGPT.
Wrtn scales to 6.5M Korean users with GPT-5 for productivity and lifestyle AI, expanding to East Asia.
OpenAI launches parental controls and resources for families to manage ChatGPT usage by minors.
OpenAI introduces agentic commerce features in ChatGPT with an Agentic Commerce Protocol for autonomous shopping.
ChatGPT adds shared projects, improved connectors, and compliance/security updates for team workflows.
OpenAI releases ChatGPT Pulse mobile preview, delivering personalized AI-researched updates from calendar and app integrations.
ENEOS Materials deployed ChatGPT Enterprise to reduce research time, improve safety, and cut HR analysis by 90%.